Support
Fennec Garden (사막여우 퍼즐) is a cute logic puzzle game about placing fennec foxes according to the rules. If you need help, check the information below or contact us by email.
Contact us
Email: support@ggeomddakji.com
To help us respond quickly, please include your device model and OS version (iOS/Android), the App version (Settings screen), your ranking nickname (if any), a description of the problem and a screenshot. Never send passwords or payment card details.
Restoring purchases
If you reinstalled the App or changed devices, you can receive purchases verified by the store again.
- Sign in on the device with the Apple ID or Google account you used for the purchase.
- Tap Restore purchases on the App’s Settings screen or in the Shop → Packs tab.
- When the store check is finished, restorable items are applied again.
Consumable items that are used up, such as Sunshine (in-game currency) bundles, cannot be restored by the store. Instead, Sunshine, the packs, cosmetics and items obtained with it, and game progress are automatically backed up by cloud save, so you can bring them back with the recovery code in Settings → Backup. Please write the recovery code down somewhere safe in advance.
Refunds
Refunds for in-app purchases are handled directly by Apple or Google according to each store’s policy.
- App Store: select the purchase at reportaproblem.apple.com and request a refund.
- Google Play: request a refund from your order history in the Google Play app or at play.google.com.
If a payment failed or an item was not delivered, email support@ggeomddakji.com with the purchase date, item name and the order number from your store receipt. We check the payment and whether it was refunded or canceled using our store payment verification records. We do not need your card details.
Data deletion
You can request deletion of your online ranking data (nickname, avatar, scores, puzzle results) and cloud save (backup) as described on the Data Deletion page. For details on how we process personal information, see the Privacy Policy.
Frequently asked questions
Where is my game progress saved?
Progress, Sunshine, items and cosmetics are saved on your device and automatically backed up to our server while you are online. Even if you delete the App or change devices, you can bring them back with the recovery code.
Where can I see my recovery code?
Go to Settings → Backup → Show recovery code to see and copy the code starting with FENN-. Anyone who knows the code can take your progress, so do not share it with others.
How do I restore on a new device?
Enter the recovery code on the first screen of the newly installed App (before the tutorial), or later in Settings → Backup → Enter recovery code. The progress on that device is replaced by the backup, and ranking and backup stop on the previous device.
Can I play without an internet connection?
Yes. Puzzles can be played offline. Ranking scores are sent automatically the next time you are online.
When can I choose a ranking nickname?
You can choose a nickname after completing all 5×5 stages, and then change it in Settings once every 7 days.
Are there ads?
No. The App has no advertising.
How do I get Sunshine?
From first-clear puzzle rewards, the daily first-launch reward (+50), Sunshine products in the Shop, and compensation or event grants from the operator.
I tapped Restore purchases but nothing changed.
Make sure you are signed in with the account used for the purchase and are connected to the internet. Consumable Sunshine products cannot be restored. If the problem continues, contact support@ggeomddakji.com.
Version history
| Version | Effective | Changes |
|---|---|---|
| 1.2 | 2026-10-29 | Added store payment verification records and operator grant records |
| 1.1 | 2026-10-28 | Added cloud save and recovery code |
| 1.0 | 2026-10-28 | First version |