Data Deletion

How to request deletion

1. Send an email to support@ggeomddakji.com with the subject “Fennec Garden data deletion request”.
2. In the body, include the nickname shown on the ranking screen (or say that you have none), your device type (iOS/Android) and roughly when you first played.
3. If possible, attach a screenshot of the App’s ranking screen showing your own rank.
4. Including the recovery code from Settings → Backup makes it easier to confirm your identity. We use the code only to process the deletion request.

Because there are no user accounts, we may ask for additional information to confirm your identity, and we do not delete anything before confirming it. There is currently no in-app button to delete server data. Do not send passwords, payment card details or the installation key. The recovery code is sensitive because it can be used to take your progress, so do not share it anywhere other than the deletion request email.

What is deleted

• Online ranking profile: installation key hash, player number, nickname, avatar combination, cumulative score
• All puzzle results linked to that profile (result ID, puzzle ID, score, time taken, etc.)
• Cloud save: the backed-up game save, save history (5 most recent), recovery code hash
• Operator grant records: grant ID, amount, reason, times of registration, receipt and cancellation

After confirmation we delete the data without delay (in principle within 10 days) and inform you by email. Deleted data cannot be recovered, disappears from the ranking immediately and can no longer be restored with the recovery code.

What is kept

• Store payment verification records (transaction ID / purchase token, product ID, purchase time, price and currency, country / storefront region, order number, refund or cancellation status, etc.): these must be kept for 5 years as records of payment and supply of goods under the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea and other applicable laws, so they are kept with the link to your player number removed and destroyed after that period.
• Cloudflare server request records: deleted automatically after their retention period (a few days).
• Inquiry emails: handled according to the retention period in the Privacy Policy (1 year after the inquiry is resolved).

Data on your device

We cannot delete the game progress, Sunshine, items, cosmetics, settings, purchase transaction records and recovery code on your device.

• iOS: touch and hold the App icon and delete the App. “Offload App” keeps the data, so choose “Delete App”.
• Android: Settings → Apps → 사막여우 퍼즐 (Fennec Garden) → Storage → Clear data, or uninstall the App.

Deleting the App does not delete ranking data or the cloud save on the server, and you can bring them back if you have the recovery code. If you want the server data deleted, please request it as described above.

Payment records

Payment history is kept by Apple or Google. To access or delete those records, use the account and privacy settings of the respective company.

Version history